• Content & Cover Page  

  Colombo Business Journal (Faculty of Management & Finance, University of Colombo, 2016-12)
• Editorial: Trends and Issues in Hospitality and Tourism 

  Udunuwara, M.; Sanders, D. (Faculty of Management & Finance, University of Colombo, 2016-12)
• Challenges in Cruise Tourism in Relation to Shore Excursions: The Case of Sri Lanka 

  Samarathunga, W. H. M. S. (Faculty of Management & Finance, University of Colombo, 2016-12)

  Although cruise tourism is one of the fastest growing segments of the international leisure tourism market, tourism research on ocean cruises have often been neglected in Sri Lanka. Cruise calls involve frequent ...
• Customer Relationship Management (CRM) Practices towards Customer Brand Engagement: Evidence from the Hotel Industry in Sri Lanka 

  Kumarapeli, K. G. N.; Samarasinghe, G. D.; Kuruppu, G. N. (Faculty of Management & Finance, University of Colombo, 2016-12)

  Customer Relationship Management (CRM) practices and its effects on Customer Brand Engagement (CBE) are an emerging trend in many industries including the hotel industry. Therefore, the main objective of this study is ...
• Customer Relationship Management (CRM) Practices in the Hotel Sector from the Perspective of Leisure Travelers 

  Udunuwara, M.; Sanders, D.; Wilkins, H. (Faculty of Management & Finance, University of Colombo, 2016-12)

  Customer relationship management (CRM) is widely discussed in numerous industries including the hotel sector. Much of the discussions on CRM have focused on implementations related aspects with only scant attention given ...

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