Employee’s Job Satisfaction with Computer Mediated Communication System

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dc.contributor.author Gunawardana, T. S. L.W.
dc.contributor.author Sirimanna, U. I.
dc.date.accessioned 2021-06-28T05:59:47Z
dc.date.available 2021-06-28T05:59:47Z
dc.date.issued 2021-01
dc.identifier.issn 1800 – 4989
dc.identifier.issn 2719 – 2598
dc.identifier.uri http://220.247.247.85:8081/handle/123456789/39984
dc.description.abstract To fill the gaps in the computer mediated communication literature and provide useful information on interpersonal relationships within an organization, this study aims to investigate how computer mediated communication (CMC) system have impacted on employee’s job satisfaction of Ceylon Electricity Board, Sri Lanka. An empirical research was conducted to test the hypothesized relationships based on a conceptual framework developed through a comprehensive literature review on CMC and job satisfaction. Through a literature support this model consisted of three independent variables (i.e., electronic mails, instant messaging and computerized maintenance management) in computer mediated communication system and a dependent variable which is job satisfaction. The sample of the study consisted of 100 respondents representing executive and medium level technical service (MLTS) staff of the transmission division of Ceylon Electricity Board in Sri Lanka. Self-administered questionnaire and the web-based questionnaire was used to collect primary data. The data were analyzed with Partial Least Squares path modeling (PLS) to test the hypotheses of the study. The research findings indicated that computerized maintenance management is the most significant factor impacting on the employees’ job satisfaction. Moreover, it also identified that there is a positive and statistically significant impact of instant messaging and electronic mails on employees’ job satisfaction. The results provide valuable input regarding the instant messaging and job satisfaction. Therefore, managers should have to pay their more and more attention in order to improve instant messaging as one of the communication media in an organization. In this research considered only three CMC dimensions which influence the job satisfaction. But there are more CMC dimensions used as organizational communication in future studies.
dc.language.iso en en_US
dc.publisher Department of Marketing Management, University of Kelaniya, Sri Lanka en_US
dc.relation.ispartofseries Vol. 07;Issue. 1
dc.subject Computer Mediated Communication System en_US
dc.subject Computerized Maintenance Management en_US
dc.subject Computer Mediated Communication System en_US
dc.subject Solution Electronic Mails en_US
dc.subject Instant Messaging en_US
dc.subject Job Satisfaction en_US
dc.title Employee’s Job Satisfaction with Computer Mediated Communication System en_US
dc.type Article en_US
dc.identifier.accno 53560 en_US


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